BSkyB
3D
'game-based' e-Learning on Fire Safety, winner of the
'Bespoke Solution of the Year 2006' award at the 'World of Learning Exhibition and Conference'.
BSkyB
is Europe's leading commercial satellite broadcasting
company, with over 12,000 employees dispersed across the
UK in TV studios, offices, outside broadcast units and
call centres.
The company takes the health and safety of its staff,
contractors and visitors very seriously, in particular
the issue of Fire Safety. BSkyB has an outstanding record
on fire safety and their 'Fire Safety Code of Practice'
places a responsibility on them to train all staff on:
- Preventing fires starting in their workplace
- What to do if they discover a fire
- How to respond safely to a fire alarm TNA Ltd conceived
a completely new approach to eLearning that would break
the mould of traditional, 'linear' training programs to
produce far more competent, knowledgeable staff. The learning
objectives set for individuals were:
- To understand why an act or a situation could be a fire
risk and to be able to visually identify these in their
own working environment. In other words, to develop their
own fire safety 'radar'.
- To be able to evacuate any building as quickly and safely
as possible if the fire alarm sounds, not simply by following
others but by making their own decisions based on a practical
understanding of the potential dangers.
- To be able to take appropriate, safe action if they
discover a fire
- If absolutely necessary, to be able to choose and operate
the most suitable extinguisher for a specific type of
fire
- Using fire extinguishers effectively if their escape
route is blocked
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TNA
Ltd conceived a completely new approach to e-Learning
that would break the mould of traditional, 'linear' training
programs to produce far more competent, knowledgeable
staff.
BSkyB is in the business of entertainment and demands
high production values for all its programmes. Therefore
the expectation of employees would be of a training experience
which matches these standards in excitement, involvement,
realism and credibility.
What was needed was a bespoke, interactive learning experience
set within a variety of highly realistic BSkyB environments
. as much a series of games as education, but with a philosophy
of learning by doing.
TNA modelled actual BSkyB environments in high resolution
3D, with dynamic 'fly-throughs' to move between each area
of the building. The latest special effects were used
to simulate fire, smoke and the operation of extinguishers.
For the 'Evacuation' exercise we shot 360 degree panoramic
images at BSkyB to enable the learner to explore and move
between each area and to take actions in a realistic setting.
The program briefly equips learners with core principles
and then sets them loose to tackle a range of scenarios.
There are frequent decisions to take, often against the
clock, and sometimes dramatic outcomes of a poor decision
to witness.
They are applying the knowledge they already have or have
just gained through exposure and safe experimentation.
Constructive feedback is given on all their actions and
decisions. They may attempt each scenario as many times
as they wish, if they feel they could improve their performance.
A 'Hot Score' of their performance is tracked as they
tackle the challenges and is saved centrally for management
assessment. They are effectively demonstrating their understanding
by acting and responding safely.
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