OnAir
Multi-language
training for in-flight mobile phone service
Geneva-based
OnAir chose TNA to create a web-based eLearning program
to train airline cabin crews on their onboard service,
Mobile OnAir. Passengers on selected European flights
will be able to make and receive phone calls and exchange
text messages and emails using their own mobile phones
and personal electronic devices like BlackBerrys and smartphones.
We designed a graphical interface
and content style that echoed the company’s web
site branding and left plenty of clean space for the original
illustrations, animations and brief bullet text. The program
is built in Adobe Flash and runs in the user’s browser.
The interactive eLearning will equip cabin staff with
sufficient knowledge and understanding to control the
system and to solve the most common passenger issues.
The program keeps all screen text and voiceover narration
in external files, enabling the rapid and cost-effective
generation of different language versions without re-programming.
In the same way, the interface may be easily ‘themed’
for each airline, again without programming, using externally
held files containing airline titles, logos and airline-specific
backdrop imagery.
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The eLearning will be launched from an online server under
the control of a Learning Management System also being
developed by TNA. The system will log users’ progress
records and quiz scores for review and reporting within
each airline.
A second eLearning project is
underway to train airline staff on the new Internet service
being launched by OnAir.
About OnAir
OnAir was launched in February 2005 and is a joint venture
with Airbus, the aircraft manufacturer with the most modern
and comprehensive product line on the market, and SITA,
the world's leading provider of air transport focused
applications, communications and IT infrastructure. OnAir’s
vision is to give airline passengers the choice to reach
their world from the sky.
The OnAir service portfolio
addresses passenger voice and data communications needs
on both long- and short-haul flights, on commercial Airbus
and Boeing aircraft, while focusing on passengers’
needs, offering choice, and ensuring an economically viable
business model for airlines. Further information can be
found at www.onair.aero
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